Responsible Gambling

Our Commitment to Responsible Gambling

Parimatch believes that gambling should remain an enjoyable and voluntary leisure activity. We are committed to preventing underage access to our services, to identifying signs of problem gambling at an early stage, and to offering practical tools that allow players to set their own boundaries. All players registering on hasicilostice.cz must be at least 18 years of age (or the minimum legal gambling age applicable in their jurisdiction, if higher), and age verification may be requested as part of our Know Your Customer (KYC) procedures.

Self-Assessment and Recognising the Signs of Problem Gambling

We encourage players to regularly assess their own gambling behaviour. Warning signs may include spending more time or money on gambling than intended, chasing losses, gambling to escape stress or negative emotions, neglecting personal, family or professional obligations because of gambling, or borrowing money to fund gambling activity. If you recognise any of these patterns in your own behaviour, we strongly recommend that you make use of the control tools described below and, where necessary, seek independent professional support.

Player Protection Tools

Parimatch provides a dedicated set of responsible gambling tools that allow every player to define and manage their own limits directly from their account settings. These tools can be adjusted, reduced, or reinstated at any time, subject to the cooling-off periods described in the relevant tool's terms. Requests to increase a previously set limit may be subject to a mandatory waiting period, in line with best practice for player protection.

Self-Exclusion and Account Suspension

Players who feel they need a break from gambling may request a temporary account suspension or a longer-term self-exclusion. Self-exclusion prevents the player from logging into their account, receiving marketing communications, and placing bets or wagers for the selected duration. Once activated, a self-exclusion request cannot be reversed before the end of the chosen period, even at the player's own request, in order to ensure the effectiveness of the measure. Full details on how to activate this option are available via the Responsible Gambling section of your account or on our dedicated page at hasicilostice.cz/principles-responsible-gambling.

Protection of Minors

Parimatch strictly prohibits the use of its services by individuals under the legal gambling age. Registration requires identity and age verification as part of our KYC process. We further recommend that parents and guardians install filtering or parental-control software on any device that may be accessible to minors, to prevent unsupervised access to gambling websites.

Access to Independent Support Organisations

Where a player's gambling behaviour causes concern, we recommend seeking guidance from independent, specialised organisations that provide free and confidential support for problem gambling. Parimatch does not operate these services but encourages all players to make use of them where appropriate, in addition to the internal tools described on this page.

Contacting Parimatch Support

If you have questions about this policy, wish to activate any of the responsible gambling tools listed above, or need general assistance with your account, our support team is available to help. You may contact us by email at [email protected], or use our live chat facility, available on the Support and Payments History pages of hasicilostice.cz, for real-time assistance.

Policy Review and Amendments

Parimatch reserves the right to review and amend this Responsible Gambling Policy from time to time to reflect changes in applicable law, regulatory guidance, or internal best practice. The most current version of this policy will always be published at hasicilostice.cz/principles-responsible-gambling. Continued use of our services after any such amendment constitutes acceptance of the updated policy.