Privacy Policy
This Privacy Policy ("Policy") describes how Parimatch ("we", "us", "our", the "Company"), accessible at hasicilostice.cz, collects, processes, stores, and protects personal data of users ("you", "the User") who access or use our website, mobile applications, and related services (collectively, the "Platform"). By registering an account or otherwise using the Platform, you acknowledge that you have read, understood, and agree to the practices described in this Policy. If you do not agree with any part of this Policy, please refrain from using the Platform.
1. Data Controller
Parimatch acts as the data controller responsible for determining the purposes and means of processing your personal data in connection with your use of hasicilostice.cz. Note: the corporate/legal entity name and licensing/regulatory details applicable to your jurisdiction are not included in the source data available for this document and should be inserted here by the legal and compliance team prior to publication, together with the relevant gambling license number and issuing authority.
2. Personal Data We Collect
We may collect the following categories of personal data: (a) identity data such as full name, date of birth, and government-issued identification details provided during registration or KYC verification; (b) contact data such as email address and phone number; (c) financial data such as payment method details and transaction history necessary to process deposits and withdrawals; (d) technical data such as IP address, device identifiers, browser type, and operating system; (e) usage data describing how you interact with the Platform, including betting activity, game history, and session logs; and (f) communications data arising from your correspondence with our support team, including via live chat.
3. How We Use Your Data
We use personal data to: create and administer your account; verify your identity and comply with Know Your Customer (KYC) and anti-money-laundering obligations; process deposits, withdrawals, and bets; provide customer support through our live chat and email channels; detect and prevent fraud, abuse, and unauthorised access; personalise your experience, including bonuses and promotions; comply with applicable legal and regulatory requirements; and support our responsible gambling obligations, including monitoring account activity where limits have been set.
4. Legal Basis for Processing
Where applicable data protection law requires a legal basis, we process personal data on the grounds of: performance of the contract between you and us (our Terms and Conditions); compliance with legal obligations, including anti-money-laundering and licensing requirements; our legitimate interests in operating, securing, and improving the Platform; and, where required, your explicit consent, such as for certain marketing communications.
5. Sharing of Personal Data
We may share personal data with: payment service providers and financial institutions to process transactions; identity verification providers to complete KYC checks; regulatory authorities and law enforcement where required by law; professional advisers such as auditors and legal counsel; and third-party service providers who support our live chat and customer support operations. We do not sell personal data to third parties for their own independent marketing purposes.
6. Cookies and Similar Technologies
We use cookies and similar tracking technologies to operate the Platform, remember your preferences, analyse traffic, and deliver relevant content. You can manage cookie preferences through your browser settings; however, disabling certain cookies may affect the functionality of the Platform.
7. Data Retention
We retain personal data for as long as necessary to fulfil the purposes described in this Policy, including satisfying any legal, accounting, or reporting obligations arising from applicable gambling regulations and anti-money-laundering requirements. When data is no longer required, it is securely deleted or anonymised.
8. Your Rights
Subject to applicable law, you may have the right to: access the personal data we hold about you; request correction of inaccurate data; request erasure of your data, subject to legal retention obligations; object to or restrict certain processing activities; request data portability; and withdraw consent where processing is based on consent. To exercise any of these rights, please contact us at [email protected].
9. Responsible Gambling and Data
Where you make use of responsible gambling tools, including deposit limits, loss limits, bet limits, and time limits, we process related account activity data to enforce and monitor these settings. Further information on these tools is available on our Responsible Gambling page at hasicilostice.cz/principles-responsible-gambling.
10. Data Security
We implement appropriate technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure, or destruction. While we take reasonable steps to safeguard your information, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.
11. Changes to This Policy
We may update this Policy from time to time to reflect changes in our practices or applicable legal requirements. Any updates will be published on this page at hasicilostice.cz, and, where appropriate, we will notify you of material changes through the Platform or by email.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact our support team at [email protected] or via our live chat, available on our Support and Payments History pages.