Contact Parimatch
Parimatch (the "Company", "we", "us", or "our") is committed to providing accessible, transparent, and responsive communication channels for all users of the platform available at hasicilostice.cz. This page sets out the official contact details and support channels through which players, prospective customers, and third parties may reach us regarding account matters, payment queries, legal notices, complaints, or responsible gambling concerns. Where a user has a legal or regulatory enquiry, we recommend using the dedicated support email address below to ensure the matter is directed to the appropriate department and a written record is maintained for both parties.
Official Support Contact
For all account-related, technical, payment, and general enquiries, users may contact our support team directly at [email protected]. This email address serves as the primary official channel for written correspondence, including formal complaints, requests for account information, and any communication that may require documentary evidence. We aim to acknowledge and address enquiries submitted through this channel within a reasonable timeframe, in accordance with our internal service standards.
Live Chat Support
In addition to email correspondence, Parimatch provides real-time assistance through live chat functionality, available on key pages of the platform at hasicilostice.cz, including the Support and Payments History sections. Live chat is intended for general and time-sensitive queries and is provided via recognised third-party service providers. While live chat offers a convenient first point of contact, users are advised that for matters requiring formal documentation, legal notice, or dispute resolution, correspondence should be confirmed in writing via the official support email address referenced above.
Responsible Gambling Assistance
Parimatch is committed to promoting responsible gambling practices and provides users with a range of self-management tools accessible through their account settings on hasicilostice.cz. Users who wish to set limits on their activity, or who require guidance on responsible gambling matters, may make use of the tools listed below or contact our support team for further assistance. These tools are made available free of charge to all registered users and can be adjusted or reviewed at any time, subject to the applicable cooling-off periods described in our Responsible Gambling policy.
- Deposit limits — /deposit-limits
- Loss limits — /loss-limits
- Bet limits — /bet-limits
- Time limits — /time-limits
Responsible Gambling Policy and Resources
Full details of our responsible gambling framework, including the principles underpinning our approach to player protection, are available on our dedicated Responsible Gambling page. Users experiencing difficulties related to their gambling activity, or those seeking further support and information, are strongly encouraged to review this page and to reach out to our support team, who can provide guidance and, where appropriate, signpost external support organisations.
Complaints and Dispute Resolution
Any user who wishes to raise a formal complaint regarding the services provided on hasicilostice.cz should submit their complaint in writing to [email protected], providing full details of the account concerned and the nature of the issue. We will endeavour to investigate and respond to all formal complaints in a timely and transparent manner. Users should retain copies of all correspondence for their own records, as this may be required in the event that the matter needs to be escalated for independent review.
Important Notice
This page is provided for informational purposes and does not constitute a substitute for the full Terms and Conditions, Privacy Policy, or Responsible Gambling Policy published on hasicilostice.cz, all of which govern the relationship between the Company and its users and should be read in conjunction with this contact information.